Return & Refund Instructions
We understand that there are times, you will face issues with products received. And for that, we provide a 15-day window to return your product for a refund if in unused and excellent condition. If you'd wish to return your item, there is a 5% restocking fee and customer will be responsible for the shipping cost of returning the product. (Shop Crafters will provide the free shipping label if the order is delivered wrong or not the what customer has ordered).
For any exchange of the product please contact us first at firstname.lastname@example.org. Only exchanges with valid exchange reasons will be entertained.
If you discover your order is flawed, please contact us at email@example.com with photos or video of the product (no need to return the item) we'll immediately send a replacement
Not as Described or Wrong Product:
If you discover you have received the wrong item or the item is not as described, please contact us at firstname.lastname@example.org with photos or video of the merchandise, we'll provide a free return shipping label. After receiving and inspecting the returned item, we'll ship a new product immediately. (Please be assured that the color shades of the products appearing in images may vary a bit than actual).
Change of Mind:
Change of Mind isn't acceptable. No, any Such Return Or Refund will be processed. Please Note! color or texture could even be a bit different from the photo.
We usually ship the orders immediately, therefore if you'd wish to cancel your order please contact us immediately. You will be sent a successful cancellation email by the processing department but we'll not guarantee. However, you can always return the order once you received it.
All refunds will be issued after receiving the returned products and inspected. It's going to require up to 7 Days to reflect into your bank account we actually try hard to make our customers satisfied.